1. General Information
At Maptainer, we are committed to protecting the privacy of our users and customers. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our street lighting maintenance management services (CMMS GIS).
Data Controller:
Maptainer (commercial brand of Avantgeo)
Contact email: info@maptainer.com
Website: www.maptainer.com
2. Data We Collect
We may collect the following types of information:
2.1. Information provided directly by you
- Contact data: name, surname, email address, phone number, position, and organization name.
- Account data: login credentials, user preferences, and settings.
- Communications: messages you send us through contact forms, email, or technical support.
2.2. Automatically collected information
- Technical data: IP address, browser type, operating system, pages visited, and time spent.
- Usage data: information about how you use our platform and services.
- Cookies and similar technologies: please see our Cookie Policy for more information.
2.3. Professional data
- Information related to your organization (municipality, maintenance company, etc.).
- Street lighting asset data managed through our platform.
- Work orders, reports, and technical documentation.
3. Purposes of Processing
We use your personal data for:
- Service provision: providing access to our CMMS GIS platform, managing your account, and offering technical support.
- Communications: sending relevant information about our services, updates, and news (if you have given consent).
- Continuous improvement: analyzing platform usage to improve functionality and user experience.
- Legal compliance: complying with applicable legal and regulatory obligations.
- Commercial management: responding to requests for information, demos, and quotes.
4. Legal Basis for Processing
The processing of your data is based on:
- Contract performance: when processing is necessary for the provision of our services.
- Consent: for sending commercial communications and newsletters.
- Legitimate interest: to improve our services and prevent fraud.
- Legal obligation: when required by applicable legislation.
5. Data Retention
We retain your personal data for the time necessary to fulfill the described purposes:
- Account data: while you maintain a contractual relationship with us, and subsequently for the legal statute of limitations periods.
- Commercial contact data: until you request deletion or withdraw consent.
- Technical and usage data: maximum 24 months from collection.
6. Data Recipients
Your data may be shared with:
- Service providers: companies that help us operate our platform (hosting, email, analytics), always under confidentiality contracts.
- Public authorities: when required by law.
We do not sell or transfer your personal data to third parties for commercial purposes.
7. International Transfers
Your data is primarily stored on servers located in the European Union. In case of transfers to countries outside the EEA, we ensure appropriate safeguards in accordance with GDPR.
8. Your Rights
In accordance with the General Data Protection Regulation (GDPR), you have the right to:
- Access: request information about the data we hold about you.
- Rectification: correct inaccurate or incomplete data.
- Erasure: request deletion of your data ("right to be forgotten").
- Restriction: restrict processing of your data in certain circumstances.
- Portability: receive your data in a structured, commonly used format.
- Objection: object to processing of your data, especially for marketing purposes.
- Withdraw consent: at any time, without affecting the lawfulness of prior processing.
To exercise these rights, contact us at: privacy@maptainer.com
You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD) if you believe your rights have been violated.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or destruction, including:
- Encryption of data in transit and at rest.
- Role-based access control.
- System monitoring and auditing.
- Regular backups.
- Staff training in data protection.
10. Minors
Our services are intended for professionals and organizations. We do not knowingly collect data from minors under 16 years of age. If we detect that we have collected data from a minor, we will delete it immediately.
11. Changes to this Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our platform or by email. We recommend reviewing this page regularly.
12. Contact
If you have questions about this Privacy Policy or about the processing of your data, you can contact us: