KPI

A KPI (Key Performance Indicator) is a quantifiable metric that reflects the performance and efficiency of a process compared to a predefined objective. In the urban maintenance and Facility Management sector, KPIs are not just numbers; they are the thermometer indicating the health of the service.

While a metric can simply be a data point (e.g., "we changed 10 streetlights"), a KPI provides context and strategic value (e.g., "we reduced response time by 15% compared to last month").

Essential KPIs for a Service Manager

Although every organization is different, there are universal indicators that every maintenance contract should monitor:

• Planning Compliance: What percentage of scheduled preventive maintenance has actually been executed?
• Backlog: How many work orders do we have pending and how long would it take to clear that queue with current resources?
• Cost per Asset: How much does it cost us to maintain each streetlight or container per year? Vital for detecting "lemon" assets (defective ones) that consume too much budget.

From Excel to Automatic Dashboard

The main enemy of KPIs is manual data collection. If technicians have to fill out papers that an administrator later enters into Excel, data arrives late and usually contains human errors.

Maptainer: Real-Time Business Intelligence

With Maptainer, KPIs feed themselves. Every time an operator closes an incident in the mobile app, the system records times, materials, and coordinates. Our platform transforms this raw data into visual Dashboards. You don't need to wait for the end-of-month report; you can see in real-time if you're meeting your goals, which areas of the city have more incidents, and what each crew's performance is. We move from "intuition" to "data-driven decisions".